Privacy Policy

Edusource HRD Centre respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, contact us, use our chatbot, or use our services.

1. Who We Are

Edusource HRD Centre is a skill training and career guidance institution based in Madannada, Kollam, Kerala, India.

Website: https://edusourceacademy.com/
Email: hrdcentrekollam@gmail.com
Phone: +91 96334 92021 / +91 98959 53159

2. Information We Collect

We may collect the following information when you contact us, fill out a form, request admission details, use our chatbot, or communicate with us:

• Name
• Phone number
• Email address
• Course of interest
• Education background, if voluntarily shared
• Message or enquiry details
• Location or city, if voluntarily shared
• Website usage data such as browser type, device type, pages visited, and basic analytics data

We do not intentionally collect unnecessary sensitive personal information through our website.

3. How We Use Your Information

We may use your information to:

• Respond to your course enquiry
• Provide admission guidance
• Share course details, batch updates, and contact information
• Improve our website and student support
• Communicate through phone, WhatsApp, SMS, or email
• Maintain internal enquiry records
• Prevent misuse, spam, or website abuse
• Comply with legal obligations where required

4. Consent

By submitting your details through our website, contact form, chatbot, WhatsApp, phone, or email, you consent to Edusource HRD Centre using your information for enquiry handling, admission support, and related communication.

You may request that we stop contacting you by informing us directly.

5. Cookies and Analytics

Our website may use cookies or analytics tools to understand website performance, visitor behaviour, and page usage.

Cookies may help us:

• Improve website speed and user experience
• Understand which pages are useful
• Analyse traffic sources
• Improve marketing and content quality

You can disable cookies through your browser settings.

6. AI Chatbot and EduMitra

If our website includes an AI chatbot or FAQ assistant such as EduMitra, it may process your questions to provide course-related answers.

Please do not share sensitive personal information, passwords, financial details, private documents, or confidential information through the chatbot.

EduMitra is intended for general guidance only. For the latest and most accurate admission, fee, certificate, and batch details, contact Edusource HRD Centre directly.

7. Information Sharing

We do not sell your personal information.

We may share limited information only when necessary with:

• Website hosting providers
• Analytics or technical service providers
• Communication tools used for enquiry response
• Internal admission/support team
• Authorities if legally required

8. Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or alteration.

However, no website, internet transmission, or digital storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain enquiry and communication records for as long as necessary to provide support, manage admissions, maintain records, or comply with legal and operational requirements.

If you want your information removed from our enquiry records, you may contact us.

10. Your Rights

You may contact us to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw communication consent
• Ask questions about how your data is used

To make a request, contact:

Email: hrdcentrekollam@gmail.com
Phone: +91 96334 92021 / +91 98959 53159

11. Children’s Privacy

Our courses and services may be viewed by students and parents. If a minor submits information, we recommend that a parent or guardian be involved in the admission or enquiry process.

12. External Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of external websites.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest update date.

14. Contact Us

For privacy-related questions, contact:

Edusource HRD Centre
Madannada, Kollam, Kerala, India
Website: https://edusourceacademy.com/
Email: hrdcentrekollam@gmail.com
Phone: +91 96334 92021 / +91 98959 53159